Apple has determined that a small number of iPhone 11 screens may not respond to touch actions due to problems with the display module. The affected devices were manufactured between November 2019 and May 2020. Apple stated that if the user’s iPhone 11 has this problem, Apple or an Apple authorized repair center will provide free repair services if it is eligible.
Users need to go to the following URL to check whether the device meets the qualifications of the program through the serial number checking tool. If the user’s iPhone 11 has any damage that will affect the repair, such as a broken screen, the problem must be resolved before receiving the repair service of this program. In some cases, additional repair costs may be required.
In addition, if the user believes that the iPhone 11 has been affected by this issue before and has paid for the repair of the device, Apple can arrange a refund.